Vision, mission and values

> Vision

One identity, one team, one direction, committed to the best product delivery as a premium provider of leading conference, exposition and live entertainment facilities and services.

> Mission

Management and staff are committed to ensuring that the Mackay Entertainment and Convention Centre strives to be Australia’s premier regional convention, exhibition and entertainment venue by providing outstanding services to clients within a safe and positive work environment, while generating maximum economic benefit to the region of Mackay.

> Values

The Mackay Entertainment and Convention Centre is committed to:

> Accountability
A professional approach and pride in our endeavours and the understanding of, and adherence to, both council and centre policies and procedure and industry standards.

> Teamwork
We work together to achieve the goals of our clients and organisations with positive intent.

> Respect
We have regular consultation and communication with our community, clients and visitors.

> Client satisfaction
We are flexible, proactive and take responsibility. We consider the impact of our decisions to our clients and customers and review processes to discover improvements.

> Safety
We behave safely in everything we do to protect our staff, clients and visitors.