Ticketing Terms and Conditions
Before proceeding with your purchase, please read these Terms and Conditions carefully. You must not purchase a ticket unless you agree with these Terms and Conditions.
References to “The MECC” in these Terms and Conditions is to the ticketing agency wholly owned by the Mackay Entertainment and Convention Centre (MECC) which is a registered Business unit of Mackay Regional Council. ABN 56 240 712 069
IMPORTANT: Please read the following COVIDSafe ticketing terms and conditions, which are in addition to our standard terms and conditions (below), prior to purchasing your tickets.
- When purchasing tickets, patrons agree to provide their contact details, including mobile phone number, email or residential address and the contact phone number and residential address of accompanying ticket holders.
- These contact details, along with seating allocations, will be safely stored at the venue for 56 days from the day of the performance.
- Patrons acknowledge the venue may be required by law to provide this contact information to public health officers on request.
- The venue will not share this contact information with any third party other than the relevant health authority and will not use the information for promotional purposes.
- Seating will be allocated by the venue based on the size of the group, time of booking and venue configuration to allow compliance with current social distancing requirements.
- No paper tickets will be printed at any time.
- Tickets will be issued in a digital, PDF format, and will be sent by email to the ticket purchaser, not to each individual.
- Patrons must either print their PDF ticket/s or ensure their ticket/s are available on their phones for scanning.
- No tickets will be mailed or held for collection at the venue.
- The venue will no longer accept cash payment, contactless payment methods only.
At the event
- The patron is responsible for having their ticket/s available on their phone or printed out, with the barcode/s clearly visible for scanning at the door. Tickets will not be reprinted at the venue.
- Patrons must not attend if they have COVID-19 related symptoms, have been in close contact with a person who is COVID-19 positive, have travelled overseas, or to a COVID-19 hotspot in the past 14 days, or are COVID-19 positive.
- Patrons must not attend if they are required to self-isolate and the event falls within the isolation period.
- Patrons agree to abide by all social distancing and health protocols.
- Patrons agree to follow the instructions of venue staff at all times.
- If patrons do not comply with protocols or authorised requests when on the venue premises they may be asked to leave immediately without refund or further recourse.
- Refunds or exchange of tickets will be available to any patron who is required to self-isolate (due to being a confirmed case or is a close contact of a confirmed case) and the event falls within the isolation period.
- Patrons acknowledge that while the venue has taken all reasonable health and safety precautions to keep the audience, staff and performers safe, patrons enter the venue at their own risk without recourse to claim against the venue regarding health outcomes.
Application of Terms
1. By purchasing a ticket through The MECC (online or over the phone), through The MECC Box Office, or an authorised sales channel, you acknowledge and agree to comply with these Terms and Conditions.
2. Tickets are sold or issued by The MECC as agent for the organisation(s) which are managing, producing, promoting, presenting or otherwise providing the service, event or performance for which the ticket is sold or issued (Presenter). The name of the Presenter and/or the venue to which your ticket relates (Venue) is usually shown on the front of the ticket but is also available from The MECC. The MECC has no control over, or liability for, the performance of the event by the Presenter. All ticketing complaints and claims, and your legal rights, are as against the Presenter, not The MECC, except where The MECC is at fault or where you have a legal right against The MECC under the Australian Consumer Law.
3. The Venue’s conditions of entry are incorporated into these Terms and Conditions and apply to your ticket. The Venue’s conditions of entry are available online or you can ask The MECC for a copy.
4. These Terms and Conditions incorporate the Live Performance Australia Code of Ticketing Practice – Consumer Code (LPA Code), which sets out a code of conduct for the sale of tickets to live events including consumer rights. You can find the LPA Code here or you can ask The MECC for a copy.
5. Your ticket may be subject to additional booking terms, which will be notified to you prior to purchase. For example, if your ticket is to a timed ticketed exhibition, your ticket will only be valid for your nominated session time. To the extent that there is any inconsistency between the additional booking terms and these Terms and Conditions, these Terms and Conditions will prevail.
6. Tickets are only valid if purchased through The MECC, the Box Office, the Venue or an authorised agent.
7. Ticket sales may be limited to a specified number of tickets. The MECC may cancel or refuse to accept orders which it believes are placed in excess of any such limits.
8. Ticket proceeds are held in a separate trust account and will be refunded if the event does not proceed, if required by the LPA Code.
9. Once confirmed, your ticket and any transaction fee will not be refunded or exchanged, except as provided for in the LPA Code or as required by law (including the Australian Consumer Law).
10. Bookings are subject to availability.
Pricing and Payment
11. All prices quoted are in Australian dollars and include GST. A tax invoice is available upon request to The MECC.
12. Prices are subject to change without notice.
13. A transaction fee may apply to your ticket purchase and you will be notified of the applicable fee prior to purchase.
14. You warrant that you have the authority to make payment for your ticket and that you own/hold or have express permission of the owner/holder of the credit card or other payment facility used to purchase the ticket.
15. If the amount you pay for your ticket is incorrect (regardless of whether the error arose due to an advertising error online or otherwise communicated to you, human error or a technical malfunction), The MECC may cancel the ticket and refund to you the amount that you paid and may offer a replacement ticket to you at the correct price.
Delivery, Collection and Printing of Tickets
16. Delivery of tickets will only be made upon receipt of full payment. You may request delivery of your ticket by post, to self-print an e-ticket or to collect your ticket from the Venue’s Box Office. Postage and handling fees may apply.
17. If you elect to self-print an e-ticket, then:
a) in the event that a duplicate copy of this ticket appears, The MECC and the Venue reserves the right to request proof of identity and proof of purchase. Unauthorised duplicate ticket holders will be refused entry to the Venue; and
b) you are responsible for printing the ticket and The MECC and the Venue reserve the right to charge an administration fee if a replacement ticket needs to be issued.
18. Prior to purchasing a ticket through The MECC website, you may be required to register for a user account and to nominate an email address and password for your account. You must maintain the confidentiality and security of your user account (including your password) and not provide it to any other person.
19. You are responsible for your use of The MECC website and all transactions conducted using your account. If you become aware of any unauthorised use of your account, please notify The MECC immediately and reset your password.
Lost or Stolen Tickets
20. Where tickets are lost, stolen, misplaced or destroyed, The MECC may charge an administration fee to issue replacement tickets and may require proof of identity and purchase, prior to issuing a replacement ticket.
21. The MECC may not provide replacement tickets where tickets are for general admission rather than allocated seating.
Conditions of Entry
22. Attendance at the event and the right of admission is reserved by the Venue and the Presenter.
23. By attending an event, you agree to the Venue’s conditions of entry.
24. The use of photographic or recording devices of any kind is not permitted, unless otherwise expressly permitted by the Venue. Bags and possessions may be inspected prior to admission.
25. You may be refused entry or required to leave the Venue if you do not comply with the Venue’s conditions of entry. Tickets will not be exchanged or refunded in these circumstances, unless required by law (including the Australian Consumer Law).
Refunds, Cancellations and Changes
26. The Presenter may add, withdraw or substitute artists (including the opening act/s) or vary advertised programs, performance times, Venue, seating arrangements or audience capacity. Tickets will not be exchanged or refunded as a result of these changes, except as provided for in the LPA Code or as required by law (including the Australian Consumer Law).
27. If an event is cancelled, rescheduled or significantly relocated and provided The MECC receives authorisation from the Presenter, The MECC will attempt to notify ticket holders of the cancellation, rescheduling or relocation. However, The MECC does not guarantee that ticket holders will be informed of such cancellation, rescheduling or relocation prior to the event.
28. You may be entitled at law or under the LPA Code to a refund where an event is cancelled, rescheduled or significantly relocated. To the extent permitted by law (including the Australian Consumer Law), neither The MECC nor the Presenter will reimburse you for auxiliary expenses (such as the cost of travel, car-parking, child-care and accommodation) or other consequential loss suffered by you in connection with your attendance or non-attendance at an event. The MECC recommends that you obtain ticket and/or travel insurance for those expenses.
29. To the extent permitted by law (including the Australian Consumer Law), neither The MECC nor the Presenter are liable to refund to you any amount beyond the face value of the ticket plus any transaction fee.
29A. If The MECC reasonably forms the view that a ticket has been:
- purchased with a stolen credit card;
- sold in violation of clause 30 (No Scalping or Other Unauthorised Sales) of these terms; or
- has been otherwise purchased or acquired fraudulently,
The MECC may cancel the ticket. Where The MECC reasonably forms the view that the ticket was purchased with a stolen credit card, The MECC will take reasonable steps to refund the ticket price to that credit card unless it is unable to do so (for example, where the credit card has been cancelled).
No Scalping or Other Unauthorised Sales
30. Tickets must not be resold or offered for resale at a premium or packaged, resold or otherwise offered for advertising, promotional or other commercial purposes (including competitions) without The MECC prior written consent. If a ticket is sold or used in contravention of this condition, the ticket may be seized or cancelled without refund or exchange and the bearer of the ticket may be denied admission.
Children's Events and Minors
31. Admission and attendance at events and festivals designed for children may be subject to additional conditions of sale and entry. These conditions will be published on The MECC website and, if applicable, the Presenter’s dedicated website for the event.
32. School and other group tickets are subject to availability and additional conditions may apply.
33. All persons under 18 must be accompanied by an adult whilst at the Venue. This includes all bar areas and dining rooms where alcohol is served. Proof of age may be required by the Venue.
34. Merchandise will not be refunded or exchanged, unless required by law (including the Australian Consumer Law).
Promotions and Competitions
35. If you received your ticket as a prize, gift, donation or otherwise for no cost, these Terms and Conditions, and the terms and conditions of the relevant promotion or competition (Competition Terms), apply to your use of the ticket.
Voluntary Assumption of Risk
37. You enter the Venue at your own risk.
38. You understand that attendance at any event and/or the Venue may carry with it certain dangers, including the risk of injury and damage to you or your property.
39. By attending the event and/or the Venue, you accept the risk of damage and loss (including property damage, personal injury, economic and consequential loss) howsoever arising (including by negligence) at the Venue. This includes damage or loss caused by the acts or omissions of other ticketholders, visitors, guests, and the employees and agents of The MECC, Venue and the Presenter.
Limitation of Liability
40. To the extent permitted by law (including the Australian Consumer Law), The MECC and the Presenter are not liable to you for any loss, damage, injury, delays, additional expenses or inconvenience arising as a result of your attendance or non-attendance at the Venue and/or the event. Where liability cannot be excluded or modified by law, including pursuant to the Australian Consumer Law, the liability of The MECC and the Presenter is limited to the minimum permitted by law.
41. These Terms and Conditions may be varied at any time. Any variations become effective on the day immediately after their publication on the The MECC website and apply to any purchases made after that date.
42. If any part of these Terms and Conditions is held to be invalid, illegal or unenforceable, it will be disregarded to the extent of its invalidity and the remainder of these Terms and Conditions will remain in full force and effect.
43. These Terms and Conditions are governed by the laws of Queensland, Australia.
Ticketing Code of Conduct
Tickets are sold in accordance with the LPA Ticketing Code of Practice which can be accessed online > http://www.liveperformance.com.au/