Vision
One identity, one team, one direction, committed to the best product delivery as a premium provider of leading conference, exposition and live entertainment facilities and services.
Mission
Management and staff are committed to ensuring that the Mackay Entertainment and Convention Centre strives to be Australia’s premier regional convention, exhibition and entertainment venue by providing outstanding services to clients within a safe and positive work environment, while generating maximum economic benefit to the region of Mackay.
Values
The following values are a shared understanding of what we stand for as an organisation and are applied by all employees. They describe the things we are not willing to compromise on in any situation - with our customers, the community and each other.
> Safety and Wellbeing
We all work safely and actively care for each other’s wellbeing.
> Respect
We embrace diversity and behave with integrity and professionalism.
> Working Together
Working together for our region and community.
> Service Excellence
Understanding our client and community needs to deliver best possible outcomes.
> Integrity
We take pride in our actions by being transparent and continuously improving.
We believe that working together we can achieve more, in taking personal responsibility, that people are inherently trustworthy, that others perspective is as important as my own and that we are here for the customer.
Our passion is results through people and teams.
Our goal is that our employees and others describe us as an organisation where people take personal responsibility, there is clarity, people are open with each other, teamwork is effective across the business and we are considered by our customers and community to add value.