2021 Festival FAQ's

Mackay Festival of Arts 2021

Mackay Festival of Arts - FAQ 2021

GENERAL

What are the Festival dates?
9-25 July 2021

Where can I get a Festival Program?
MECC, Artspace Mackay, Mackay Regional Council Customer Service Centres and Libraries

How can I stay in the loop?
Join the MECC Mailing List at here

Can you send me a printed copy of the program?
Yes – request one by emailing the Festival team at festivals@mackay.qld.gov.au

Can I BYO Food and Drinks?
Strictly no BYO Alcohol to any Festival event
Indoor events – no BYO food
Outdoor events – you can BYO food on site however there are great food vendors to choose from

Can I BYO Chairs?
Fold up chairs are acceptable, however please be courteous to those around you - do not set up chairs close to the stage area.
Rugs are encouraged and  there are plastic chairs available at G&S Engineering Wine and Food Day.

Can I bring my pets?
No – please keep your pets at home.
Assistance dogs are welcomed

What else can I do while I'm in Mackay?
From amazing wildlife and nature experiences to sublime local flavours, the Mackay Region has something for everyone.
Dicover more about the Mackay Region and suggested itineraries here, by visiting www.mackayregion.com

COVID-19

How can I help to keep COVID Safe?
Don’t come to events if feeling unwell
Maintain physical distancing of 1.5m from other attendees in all areas including queues / dining areas and stage areas
Check In using the Check In Qld App
Use the hand sanitiser and wash stations provided
Dispose of your food and drink containers responsibly

Will I need to check into events?
Yes – you will need to check into all Festival events using the Check In QLD app at entry.

How are you keeping us COVID Safe?
The Festival is operating under COVID Safe practices and Event Plans which have increased measures in place to maintain a clean and safe event.

TICKETING

How and where can I buy a ticket?

Tickets are on sale now to all ticketed events and pre-bookings open for free events that are run in session. Book here - https://www.themecc.com.au/mackayfestivals/mackay_festival_of_arts

How do I get my tickets?
E-Tickets will be emailed to you

I have a question about Accessibility
Talk directly to our Box Office Team on 49619777

General Troubleshooting
Talk directly to our Box Office Team on 49619777

Can I get into DBCT Illuminate if I don't book a ticket?
FREE Pre-Bookings for the event are taking place now and the capacity is filling up quickly.
Once sessions are booked out, no further on the day walk ups will be admitted entry. 3 x 45 minute FREE sessions will be hosted each night 22 - 24 July.

Can I get a refund if there is a COVID related shut down?
Yes

Bookings: themecc.com.au // 4961 9777

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